Frequently Asked Questions
Are the teachers in the water?
Yes. The teachers are in the water with your child at all times.
In th 2:1 classes there is 1 teacher in the water teaching 2 shildren with symilar swimming abilities.
At the other half of the pool there is another teacher having a lesson with one or two children.
How many children are in each class?
In order to provide the best attention and progress of a child ,
our lessons are held in very small groups of 2 or 3 children with a teacher.
We also provide 1:1 lessons where the teacher is focused on instructing just one child.
How many children are in each class?
In order to provide the best attention and progress of a child ,
our lessons are held in very small groups of 2 or 3 children with a teacher.
We also provide 1:1 lessons where the teacher is focused on instructing just one child.
How do I book a lesson for my child?
Go to our website and fill the 'request a lesson' form.
We will reply with the current available slots.
You can initially book a one off trial lesson for your child
before deciding to commit to continuous subscription for weekly lessons.
To book your child for a trial lesson, I need their name and date of birth.
What is the price per lesson?
The price per 30 min. 2:1 lesson is £24.50
The price per 15 min. 1:1 lesson is £24.50
The trial lesson is the same price.
How do I pay for the continuous lessons?
The subscription method we are using is a monthly variable direct debit. At the beginning of each month you will be debited for the amount of lessons planned for this month.
example: on the 1st of June you pay for the lessons in June, 1st of July, you pay for the July ( at will be less as there aren't lessons in the last week of July), August : no lessons no payments, etc.
When you start your subscription, you will receive a request for an initial payment This payment covers the remaining lessons in the current month. Your direct debit will be drawn on the 1st of the following month.
How to unsubscribe?
You can cancel your lessons after minimum of 12 weeks ( one school term). After this period you need to send us an email and let us know you don't want to continue with the lessons at least a month in advance.
What happens if my child misses a lesson ?
Unfortunately missed lessons cannot be refunded or rescheduled.
However, if we need to cancel a lesson on our side we will credit it to your account.
Are parents or guardians allowed on the poolside?
Yes. Parents have a designated area near the pool where they can sit and watch the lesson.
My child is on the Autism spectrum. Can he attend a swimming lesson?
Yes. Our teachers are fully trained in working with children with special needs and can provide
a custom designed 1:1 lesson accommodating your child's needs and abilities.
Top tips for smooth lessons:
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Children should be at the poolside ready 5 minutes before the start of the lesson
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A swimming costume, trunks or shorts above the knee should be worn
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Children with long hair must have it tied back, and a swim hat is recommended
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Goggles can be worn but may need to be removed for some skills
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Do not wear your outdoors shoes at the poolside. Either bring flipflops or use the plastic shoes protectors supplied at the pool entrance.